Frequently Asked Questions

Kiwi Smile clear aligners come in multiple sets. Each new set of aligners you wear will gently direct your teeth towards their final position. The amount of sets required varies on a case by case basis. It is dependent on how much movement is required to get your teeth from where they are now, to where they need to be to achieve your dream smile.

Our aligners are hand crafted from Medical Grade Zendura FLX Thermoplastic and are fine tuned to fit your teeth like your favourite pair of jandals on a hot summers day. So comfy you don't know you're wearing em' but behind the scenes they're working hard for you to get you from A to B. Oh.. and they're BPA-free.

At your in practice appointment you will be assessed to ensure you are a suitable candidate.

Kiwi Smile clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding and rotations.

If you're eligible for our aligners, you'll typically need to wait 6 weeks after having your wisdom teeth extracted before starting with Kiwi Smile clear aligners. Discuss this with your dentist when undergoing assessment in practice.

Our aligners can work for those with implants. This will be assessed at your in practice appointment.

Our aligners can work for people with missing teeth. This will be assessed at your in practcie appointment.

The average time it takes to straighten most smiles is 6-9 months, however every case is different and the exact amount of time required for your treatment plan will come down to your unique situation.

All adult teeth must be present.

If parental consent is provided then from 14 years old.

If all adult teeth are present and a parent/guardian signs our treatment consent form then we can potentially move forward. It is best to send us an email to gain further information support@kiwismile.co.nz

To ensure a smooth and successful treatment process, we have established the following warranty protocol regarding Dental Monitoring scans and aligner progression. Please read and understand the terms outlined below:

Compliance with Dental Monitoring To maintain your warranty and be eligible for refinement aligners, you must strictly adhere to your Dental Monitoring obligations.

Check-In Protocol You must complete your check-ins within 48 hours of the due time. If you are unable to do so, notify the Kiwi Smile monitoring team via message and obtain approval before the check-in becomes overdue.

Adherence to Aligner Schedule Advancing to the next set of aligners without authorization from the Dental Monitoring app will void your warranty and make you ineligible for refinement aligners.

Reporting Misplaced or Damaged Aligners If your aligners are misplaced or damaged, notify the monitoring team through the Dental Monitoring app. You will be assessed to determine whether you can move forward to the next set of aligners or need to revert to the previous set while replacement aligners are manufactured.

Retention of Previous Aligners You must retain at least the previous set of aligners after progressing to a new set. This ensures that in case of loss or damage, you can revert to the previous set to maintain tooth positions during the manufacturing of replacement aligners.

Cost of Replacement Aligners There will be a cost associated with the manufacture of replacement aligners.

If at the end of your treatment your teeth still require some alignement we will provide you with what are known as refinement aligners.

To qualify for refinement aligners you must meet the requirements stated in our terms and conditions. 

Whilst you're undergoing treatment you will be monitored using our revolutionary Dental Monitoring System. A trained member of our staff will be overseeing your progress which is assessed using powerful Artificial Intelligence. If you need anything or have any questions you can message our team through the Dental Monitoring App on your Phone and we will respond as quickly as possible!

In the rare occasion that if after completing your treatment plan, having followed all the treatment guidelines, you haven't achieved a straighter smile, give us a message so we can talk through your situation and gain a better understanding. We will then assess your results. You may be eligible for a set of additional aligners ("Refinement Plan"). To be eligible you must have completed all required check ins and other requirements stated in our Warranty Requirements.

We accept all major debit and credit cards. Payment plans are available via Paythen.

Definitely. Once your in practice assessment is completed we will create a 3D Treatment Plan so you can see where your teeth are currently and all the little movements required to get you to your dream smile.

Your local Kiwi Smile Practice will send you this via email for you to accept before we move forward with creating your clear aligners.

It can be done, however in most cases it is recommended to align both arches to improve occlusion. Please discuss this with your dentist when being assessed in practice.

When you receive your aligners you'll see some rubber cylinder shaped thingies. These are our Kiwi Smile Chews, they're used to seat your aligners. To use them pop your aligners in and bite down on them softly, with consistent pressure for a few seconds at a time. Then move them to a new location to bite down on.

It's good practice to seat your aligners with the Kiwi Chews every time you put them back in.

This is key. You need to wear your aligners for the entire time as directed by your treatment plan. You should take them out for eating and drinking, but make sure the prescribed plan is followed.

No pain no gain right?... Wrong. Look there's obviously going to be some tenderness when you put a new set of aligners in, as they're working to move your teeth towards their next position in the journey to a straighter smile. This is perfectly normal and to be expected however dont hesitate to reach out to your local partner practice if there is persistent pain.

Hey, we get it. It's easily done.

Send us a message via Live Chat or Dental Monitoring so we can understand exactly where you are in your smile journey, so our monitoring team can give you the best recommendation for what to do.

We'll assess whether its best for you to move back to the previous aligners whilst we make another set, or to move onto the next set. If we need to make you another aligner there will be an additional charge of $200/aligner so please do make sure you look after them.

Congratulations! Now it's important we look after and protect your new smile. In your aligner pack you will have received all aligners required to get your smile straightened, along with a retainer to keep them there.

Post Treatment: wear this retainer for 3 months for 22 hours a day (except for when eating or drinking) to allow your teeth to settle and stabilise into their new positions. Once the 3 months are up, wear them every night for 10 hours to ensure your teeth don't start reverting back towards their old positions.

We recommend replacing your retainers every 6 months. You can order these from us, just ensure you use the same name as you did at the checkout when you ordered your aligners originally so we can find your Dental files easily.

Sure does! We'll throw in our Kiwi Whitening Kit worth $250 for free so you can have the true Kiwi Smile glow when you're finished.

The Dental Monitoring App which you will be using to submit your scans to will notify you whether to move onto the next set of aligners or not.

If the Dental Monitoring App does not tell you to move forward - do not move onto the next set of aligners. This is to protect your oral health and voids warranty.